C-Level Apps

Salesforce.com Apps

Software Anywhere Apex Cases


	Improve Software Quality and Increase Customer Satisfaction by Centralizing Salesforce.com Error Reports

Product Features:

Automatically creates cases from incoming Apex exception emails, intelligently linking duplicate exception reports to existing Cases and tracking the frequency of exceptions.
Analyzes and stores important details from exception reports on the Case to enable better reporting and decision-making.
New Cases are instantly auto-assigned to the correct Account and Contact based on exception report details.
Identifies the specific product, page, trigger, or web service that generates the exception allowing administrators to define detailed assignment rules.

Software Anywhere Inline Help


	Increase User Adoption & Data Accuracy by Providing Content-Rich Inline Help & Process Documentation

Key Product Benefits:

Sales Managers can easily provide sales process information such as call scripts and common objection responses in context on Leads, Accounts, and Opportunities.
Support Managers can embed policies and procedures, including Case escalation process diagrams, allowing their agents real-time access to critical information.
Marketing Managers can create simple process checklists for email marketing Campaigns or customer conferences, improving productivity and reducing costly oversights.

Software Anywhere Enhanced Email-to-Case


	Improve Collaboration and Productivity by Extending Salesforce.com’s Built-in Email-to-Case

Key Product Features:

Route email messages with attachments to custom case distribution lists.
Leverage Organization Wide Email Addresses for sending outbound messages automatically.
View case history in one chronological page.