Increase User Adoption & Data Accuracy by Providing Content-Rich Inline Help & Process Documentation

Key Product Benefits:

• Sales Managers can easily provide sales process information such as call scripts and common objection responses in context on Leads, Accounts, and Opportunities.
• Support Managers can embed policies and procedures, including Case escalation process diagrams, allowing their agents real-time access to critical information.
• Marketing Managers can create simple process checklists for email marketing Campaigns or customer conferences, improving productivity and reducing costly oversights.

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	Improve Collaboration and Productivity by Extending Salesforce.com’s Built-in Email-to-Case

Key Product Features:

• Route email messages with attachments to custom case distribution lists.
• Leverage Organization Wide Email Addresses for sending outbound messages automatically.
• View case history in one chronological page.

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